Terms and conditions of use


These Terms and Conditions establish the conditions applicable to transactions carried out by SEVU BUSINESS, LDA. and its Buyers, and regulate the rights and obligations of the parties, prevailing over any non-mandatory legal provisions.

Browsing the displays-pro.com website, as well as the purchase of any product, implies acceptance of these Terms and Conditions.

SEVU BUSINESS, LDA. may, at any time, change all or part of these Terms and Conditions.

Buyers must be legally incorporated companies or sole proprietors and provide proof of their status in order to order the products. SEVU BUSINESS, LDA. reserves the right to demand documentation proving the quality of the Buyers, and to refuse the sale to anyone who does not comply with this requirement.


The Buyer is obliged to place the order through the SEVU BUSINESS, LDA. website.

To do so, they must register in the "CREATE ACCOUNT" field, indicating all the information requested for this purpose.

Customer registration and/or order does not exempt you from reading and accepting these Terms and Conditions.

By placing an order through the SEVU BUSINESS, LDA. website, the Buyer expresses their full and complete acceptance of the general terms and conditions of sale, the prices and the description of the products included in the transaction.

Customer accounts that do not see any kind of activity/purchase for a period of 90 consecutive days will be considered inactive and will be canceled. If you want to buy from our store again, you will have to register again.

At SEVU BUSINESS, LDA. the customer is not obliged to make minimum purchases. You can order just one item if you wish.


SEVU BUSINESS, LDA. provides the Purchaser with the following means of transportation:

1) personal pick-up (situation in which the Buyer personally goes to SEVU BUSINESS, LDA. premises, or entrusts another person to pick up the products);

2) Delivery by means of transportation indicated by SEVU BUSINESS, LDA.

If the Buyer chooses to have the products sent by SEVU BUSINESS, LDA.'s carrier, the price of transportation and the delivery time are calculated automatically on the website so that the Buyer is immediately aware of the shipping costs and the delivery time.


SEVU BUSINESS, LDA. offers the following payment methods:

Bank Transfer

Payment on delivery (only for mainland Portugal and Spain Peninsula)

Cash in person at SEVU BUSINESS, LDA. headquarters.

The customer has up to 7 days after receiving the bank details to make the payment. After this time, the order will be canceled.


After completing the order, and depending on the payment method chosen, SEVU BUSINESS, LDA. issues and sends the invoice to the Buyer.

The delivery time for the products ordered is indicated on the website when the purchase process is completed.

The time limit is merely indicative and never binding, and SEVU BUSINESS, LDA. is therefore not liable for delivery of the goods outside the time limit initially indicated.


All products are sold to the highest quality standards. The buyer must check that the goods are free from defects and that the order is correct and complete on receipt.

We only accept returns of faulty or defective items. These must be reported within 15 days of receipt. They will always be exchanged for the same item.

Returns of used items are not accepted, so the item to be returned must be presented in the plastic wrapping, properly packed in the original packaging without any sign of use.

In the event that the return requirements are not met, the customer will lose the right to a refund and will have 10 days to collect the item(s) from our premises, bearing the cost of collection.

Return address:


Rua de Covas, nº 44-46


Braga - Portugal


As encomendas enviadas internacionalmente podem estar sujeitas a uma inspeção alfandegária e podem ser retidas durante o tempo que as autoridades locais definirem antes de serem liberadas. Isso significa que não podemos garantir um prazo de entrega exato. Os processamentos das autoridades aduaneiras podem resultar na necessidade de apresentação de documentos adicionais e/ou no pagamento de taxas aduaneiras adicionais. Não somos responsáveis por nenhuma dessas situações.

Por favor verifique a legalidade dos produtos importados no vosso país. Em caso de retenção alfandegária não nos responsabilizamos, e por consequência não será devolvido o valor da encomenda.

AVISO: Os prazos de entrega são aproximados e, portanto, só serão considerados válidos se não houver impedimentos físicos ou estruturais para a entrega (por exemplo, endereços de entrega incorretos ou força maior além do nosso controle, como greves, perda de conexões ou condições climáticas adversas, etc.).

Não somos responsáveis por retenções ou atrasos na alfândega.


In the event that a prepaid order is returned to SEVU BUSINESS, LDA. for reasons not attributable to SEVU BUSINESS, LDA. or to the freight forwarder, SEVU BUSINESS, LDA. will refund the amount paid for it, less shipping and return costs. Prepaid orders are those paid by ATM or Bank Transfer.

The customer can choose to refund the original payment method or through a refund coupon that can be used on a future order. The coupon will be valid for 12 months from the date of creation. After this period, there will be no refund of any kind. If the original payment was made by Multibanco or Bank Transfer, the customer will have to provide bank details for the refund to be made.

If the reason for the failed delivery and return of the order is the responsibility of the freight forwarder, regardless of the payment method chosen, the customer will have to send us a written complaint that will be analyzed by the freight forwarder. If the problem with delivery was caused by an incorrect or incomplete address, we ask that the customer attach proof of address (e.g. electricity, water or gas bill) to the complaint.

The solution that SEVU BUSINESS, LDA. will present to the customer will depend on the response given by the freight forwarder. Therefore, in cases of complaints arising from the transport service, we will only be able to present a solution to the customer after receiving a response from the freight forwarder. If the forwarder accepts full responsibility for returning the order and if all items originally ordered are available, we will suggest re-shipment to the customer at no additional cost. If the original order was paid by Bank Transfer, instead of a replacement order, the customer may opt for a refund. If the freight forwarder does not accept responsibility, we will not be able to accept the claim, which means that the refund or replacement order will be subject to the terms mentioned above regarding orders returned for reasons not attributable to SEVU BUSINESS, LDA. or the freight forwarder.


You can only cancel your order if it has not yet been paid for and is not yet being processed. If this is the case, all you have to do is send us an e-mail to info@displays-pro.com stating the order number and informing us that you wish to cancel it.

Orders can only be canceled using the process mentioned above. Any request made by any other means cannot be honored.


SEVU BUSINESS. will do its utmost to reimburse the customer promptly, while guaranteeing a maximum period of 15 days from receipt of the return in our warehouses.

If payment has been made by Cash on Delivery or Bank Transfer, the customer will be asked to provide us with the details of the account to which they wish the refund amount to be transferred.

*The above payment methods are not available for all countries. To find out which payment methods are available for the customer's country, please read the information provided above under "Payment Methods".

The customer can also choose to be reimbursed via a discount coupon, regardless of the original payment method. The coupon will be valid for 12 months from the date it was created. After this period, there will be no refund of any kind.


Se o motivo da devolução da encomenda for da responsabilidade da SEVU BUSINESS, LDA., procederemos ao reembolso dos respectivos custos de envio (por exemplo, produtos defeituosos ou diferentes dos itens efetivamente encomendados).

No entanto, se, em um pedido de vários produtos, apenas um tiver um problema, não reembolsaremos os custos de envio.


We strictly follow all the necessary procedures to ensure that all the details, descriptions and prices of the products presented on the site are correct. However, there may be situations in which product information, including prices and promotions, has not been correctly published. In these cases, we reserve the right not to proceed with orders for these products. If the customer places an order for these products, the Customer Service team will contact them and inform them that it is impossible to proceed with the process.

Orders may also not be shipped for other reasons, such as:

  • product out of stock;
  • inability to obtain payment authorization;
  • order considered fraudulent.

All products, campaigns, promotions and offers are limited to the physical stock available and/or the units stipulated for the campaign.

If the payment method chosen was cash on delivery and the order contains a product for which we no longer have physical stock, we will take the liberty of removing it from the order and sending the remaining products so as not to delay the process. In the case of one or more products making up a pack, the pack will be removed in its entirety from the order. The customer will always be informed about the change made.

If the selected payment method is Multibanco or Bank Transfer* and the order contains a product for which we no longer have physical stock, we will take the liberty of removing it from the order and sending the remaining products so as not to delay the process. In the case of one or more products making up a pack, the pack will be removed in its entirety from the order. The customer will always be informed about the change made. Refund will be provided immediately in the form of a refund coupon. The coupon will be valid for 12 months from the date of creation. After this period, there will be no refund of any kind. The customer will be informed by the Customer Support team, by sending a message, either about the change to the order or the refund coupon code. If the customer prefers a refund to the original form of payment, they can express this wish by replying to the message from our Customer Support team, resending the refund coupon code, together with the details of the bank account to which they wish to receive the refund. the amount is refunded (name of the bank, name of the first account holder, IBAN and SWIFT).

*The above-mentioned payment methods are not available in all countries. To find out which payment methods are available for the customer's country, read the information provided above, under "Payment Methods".

We do everything in our power to keep your order and payment details secure. However, we cannot be held responsible for any loss you may suffer if third parties gain unauthorized access to any data you provided when accessing or ordering on our website.

SEVU BUSINESS, LDA. may modify prices without prior notice.

Payments are always made in euros, even when prices are shown in other currencies. Some banking entities may charge exchange fees. SEVU BUSINESS, LDA. is completely unaware of this fact and assumes no responsibility for it.

The products, information, services and other content provided by or through this page, including, without limitation, any products, information, e-mails, services and other content offered through any hyperlink, are provided for informational purposes only. to facilitate possible treatment discussions with healthcare professionals. The information provided by this page and its links, including, among others, information relating to medical and health problems, products and treatments, is only provided in summary or aggregated form. This information does not serve as a substitute for the advice of the customer's doctor or other healthcare professional or for any information contained in the leaflet or packaging of any product. Before purchasing or using any product, information or service offered by or through this page, including, without limitation, any product, information or service offered through any hyperlink, the customer must contact their doctor or pharmacist.

The customer should not use the information provided on this page to diagnose or treat any health problem or to prescribe any medication or other treatment. The customer should always consult their doctor or pharmacist and carefully read all the information provided by the manufacturer of a given product, as well as the information on the leaflet or packaging of any medicine or nutritional supplement, herbal or homeopathic, before starting any diet or program. training or before starting any treatment for any health problem. Every individual is different and the way one person reacts to a particular product can be significantly different from the way other people react to the same product.

The appearance of products may vary from the images shown on our website, depending on the manufacturer. We try to be as faithful as possible in the descriptions and characteristics of the products, however there is the possibility of small discrepancies between the description and reality.

Unless otherwise indicated on the page, SEVU BUSINESS, LDA. does not sponsor any specific product or any service offered, advertised or sold on or through this page, including, without limitation, any product or service offered, advertised or sold on or through any hyperlink. SEVU BUSINESS, LDA. is not responsible for any product or service sold on this page or any hyperlink or for any claims of quality or performance made on or through this page, including those made on or through any hyperlink. You are hereby advised that other pages on the Internet, including, without limitation, hyperlinks or pages that link to this one, may contain material or information that some people may consider inappropriate or offensive, that is inaccurate, false, erroneous or misleading, which is defamatory or libelous, which infringes the rights of others or which is otherwise unlawful. SEVU BUSINESS, LDA. expressly declines any responsibility for the content, legality, decency or accuracy of any information and any products or services present in any hyperlink or any page with a hyperlink to it.


The opinion of our customers is very important to us, as it allows us to improve the services we provide. So if, for any reason, our customers are not satisfied with them or have any suggestions, please take a few minutes to let us know by sending a message to our Customer Service team.

If the complaint relates to a specific order, customers have 14 days from receipt of the order to contact the Customer Service team and inform us of the problem.

If the customer has received a defective or damaged product, or if the product received is different from the one they actually ordered, they must attach a video to their complaint, or at least some photographs, in which both the problem detected and the condition of the box in which the order was delivered are clearly visible.

The customer must also keep both the defective, damaged or exchanged product and the order box in their possession until further notice from the Customer Service team.

If, when the order is delivered, the exterior of the box is not in perfect condition, the customer must reject the delivery at the risk of the claim not being accepted.


Under the terms of Decree-Law No. 24/2014, of 14 February, the consumer has 14 days after receiving the goods to terminate the contract and return the goods. To this end, the consumer must notify SEVU BUSINESS, LDA. , the decision to terminate the contract by means of an unequivocal declaration (for example, a letter sent by post, fax or email, in the latter case to the email address displays-pro.com or use the form available here (click here to access it).

The right to free resolution must be exercised by sending the communication referred to in the previous paragraph within 14 days. It is solely up to the consumer to prove that they have exercised their right to free resolution within the legal deadline.

The consumer must, within 14 days of the date on which he communicated his decision to terminate the contract, return and deliver the goods to the store where they were purchased.

In case of resolution, it is solely up to the consumer to bear the cost of returning the item.

In the event of termination of this contract, all payments made will be refunded (with the exception of additional costs resulting from your choice of a shipping method other than the least expensive standard shipping method offered by us), without undue delay and, in any case.

SEVU BUSINESS, LDA., may withhold the refund until the goods are received or until the consumer provides irrefutable proof of the return of the goods.

Without prejudice to the retention provided for in the previous paragraph, failure to comply with the refund obligation within 14 days from the date of receipt of the resolution will result in a double refund, without prejudice to the consumer's right to compensation for material and non-material damage. .

The consumer must preserve the goods in such a way as to be able to return them in proper conditions of use.

The exercise of the right to free resolution does not prejudice the consumer's right to inspect, with due care, the nature, characteristics and functioning of the good.

The consumer is responsible for the depreciation of the good, if the manipulation carried out to inspect the nature, characteristics and functioning of that good exceeds the manipulation that is usually permitted in commercial establishments.

Upon exercising the right of withdrawal, the price paid will be refunded to the consumer, deducted from the amount corresponding to depreciation.

If the depreciation is total, there is no refund.


The right to freely terminate the contract does not exist in the following situations:

- Supply of sealed goods which cannot be returned for reasons of health protection or hygiene when opened after delivery;

- Supply of sealed audio or video recordings or sealed computer programs from which the consumer has removed the tamper-evident seal after delivery;

- Supply of a newspaper, periodical or magazine, with the exception of subscription contracts for the dispatch of such publications;

- Without prejudice to the exercise of rights arising from the legal guarantee of consumer goods, the following types of products are excluded from the right of withdrawal:

- Cosmetic, beauty and personal hygiene products, underwear, food supplements, vitamins, intimate use products.


Under the terms of Decree-Law no. 67/2003, of April 8, amended by Decree-Law no. 84/2008, of May 21, the products supplied may benefit from a 2-year guarantee of conformity from the date of delivery to the customer.


On May 25, 2018, the General Data Protection Regulation (GDPR) comes into force in the European Union. In order to comply with its new requirements, we have updated our Privacy and Personal Data Protection Policy. By using our services from the above date, you agree to these updates.

Click here to read the full Privacy Policy.


The District Court of Braga shall have jurisdiction over all matters arising from this contract.


This contract is governed by Portuguese law and, for the resolution of any dispute, the court of the District of Braga is competent, waiving any other.

In the event of a dispute, the consumer can appeal to a Consumer Dispute Resolution Entity:

CNIACC - National Center for Information and Arbitration of Consumer Conflicts

Faculty of Law of the New University of Lisbon - Campolide Campus


CIMAAL - Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve

Ninho de Empresas Building - Estrada da Penha

8005-131 Faro


Consumer Dispute Arbitration Center of the District of Coimbra

Av. Fernão Magalhães, no. 240, 1st

3000-172 Coimbra


Lisbon Consumer Dispute Arbitration Center

Rua dos Douradores, 116, 2º

1100-207 Lisbon


Contracts concluded in the Autonomous Region of Madeira

Rua da Figueira Preta, no. 10, 3rd floor

9050-014 Funchal


Porto Consumer Information and Arbitration Center

Rua Damião de Góis, 31 – Store 6

4050-225 Porto


Vale do Ave Consumer Dispute Arbitration Center

Rua Capitão Alfredo Guimarães, no. 1

4800-019 Guimarães


Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)

4700 - 030 Braga

VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Vila Rosa Building)

4900 - 394 Viana do Castelo


In the event of an online consumer dispute, the consumer can resort to an “online” dispute resolution system (RLL), the ODR Platform (“online dispute resolution”), with competence to resolve disputes relating to the resulting contractual obligations of sales contracts or online services.

Access HERE the Electronic Platform for Alternative Dispute Resolution in online sales or service contracts.

For Complaints and Complaints – displays-pro.com

More information on the Consumer Portal www.consumidor.pt



Damage arising during transportation must be claimed from the supplier on the day the goods are delivered.