RIGHT TO FREE RESOLUTION
Under the terms of Decree-Law nº 24/2014, of 14 February, the consumer has 14 days after receiving the goods to terminate the contract and return the goods. To this end, the consumer must communicate to SEVU BUSINESS, LDA, the decision to terminate the contract by means of an unequivocal statement (for example, a letter sent by post, fax or email, in the latter case to the email address info@ displays-pro.com or use the form available here (click here to access it).
The right to free resolution must be exercised by sending the communication referred to in the previous paragraph within 14 days. It is solely up to the consumer to prove that they have exercised their right to free resolution within the legal period.
The consumer must, within 14 days of the date on which he communicated his decision to terminate the contract, return and deliver the goods to the store where they were purchased.
In case of resolution, it is solely up to the consumer to bear the cost of returning the item.
In the event of termination of this contract, all payments made will be refunded (with the exception of additional costs resulting from your choice of a shipping method other than the least expensive standard shipping method offered by us), without undue delay and , in any case.
SEVU BUSINESS, LDA, may withhold the refund until the goods are received or until the consumer provides irrefutable proof of the return of the goods.
Without prejudice to the retention provided for in the previous paragraph, failure to comply with the refund obligation within 14 days from the date of receipt of the resolution will result in a double refund, without prejudice to the consumer's right to compensation for property damage and non-patrimonial.
The consumer must preserve the goods in such a way as to be able to return them in the appropriate conditions of use.
The exercise of the right to free resolution does not prejudice the consumer's right to inspect, with due care, the nature, characteristics and functioning of the good.
The consumer is responsible for the depreciation of the good, if the manipulation carried out to inspect the nature, characteristics and functioning of that good exceeds the manipulation normally permitted in commercial establishments.
With the exercise of the right of withdrawal, the price paid will be refunded to the consumer, minus the amount corresponding to depreciation.
If the depreciation is total, there is no refund.
EXCLUSION OF THE RIGHT TO FREE RESOLUTION
There is no right to free termination of the contract in the following situations:
- Supply of sealed goods not subject to return, for reasons of health protection or hygiene when opened after delivery;
- Supply of sealed audio or video recordings or sealed computer programs, from which the consumer has removed the inviolability guarantee seal after delivery;
- Supply of a newspaper, periodical or magazine, with the exception of subscription contracts for the sending of these publications;
- Without prejudice to the exercise of rights arising from the legal guarantee of consumer goods, the following types of products are excluded from the right to free resolution:
• Cosmetic, beauty and personal hygiene products, underwear, dietary supplements, vitamins, intimate use products.
• Audio and video recordings, discs and computer programs from which the consumer has removed the inviolability guarantee seal.
DATA PROTECTION
On May 25, 2018, the General Data Protection Regulation (GDPR) comes into force in the European Union. In order to comply with your new requirements, we have updated our Privacy and Personal Data Protection Policy. By using our services from the date mentioned above, you will be agreeing to these updates.
Click here to read the full Privacy Policy.
COMPETENT JURISDICTION
The Braga District Court has jurisdiction for all issues arising from this contract.
APPLICABLE LAW AND JURISDICTION
This contract is governed by Portuguese law and, for the resolution of any dispute, the court of the District of Braga is competent, waiving any other.
In the event of a dispute, the consumer can appeal to a Consumer Dispute Resolution Entity:
CNIACC - National Center for Information and Arbitration of Consumer Conflicts
Faculty of Law at Universidade Nova de Lisboa - Campolide Campus
www.arbitragemdeconsumo.org
CIMAAL - Center for Information, Mediation and Arbitration of Consumer Disputes in the Algarve
Ninho de Empresas Building - Estrada da Penha
8005-131 Faro
www.consumidoronline.pt
Center of Consumer Disputes Arbitration of the District of Coimbra
Av. Fernão Magalhães, no. 240, 1st
3000-172 Coimbra
www.centrodearbitragemdecoimbra.com
Lisbon Consumer Dispute Arbitration Center
Rua dos Douradores, 116, 2º
1100-207 Lisbon
www.centroarbitragemlisboa.pt
Contracts signed in the Autonomous Region of Madeira
Rua da Figueira Preta, no. 10, 3rd floor
9050-014 Funchal
centroarbitragem.sras@gov-madeira.pt
Porto Consumer Information and Arbitration Center
Rua Damião de Góis, 31 – Loja 6
4050-225 Porto
www.cicap.pt
Vale do Ave Consumer Dispute Arbitration Center
Rua Capitão Alfredo Guimarães, no. 1
4800-019 Guimarães
www.triave.pt
Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 - 030 Braga
VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 - 394 Viana do Castelo
www.ciab.pt
In the event of an online consumer dispute, the consumer can resort to an “online” dispute resolution system (RLL), the ODR Platform (“online dispute resolution”), with competence for resolution of disputes relating to contractual obligations arising from online sales or service contracts.
Access HERE the Electronic Platform for Alternative Dispute Resolution in online sales or service contracts.
For Complaints and Complaints – info@displays-pro.com
More information on the Consumer Portal www.consumidor.pt